Weekly Voice Insights #110-What Can We Eliminate?
I just came back from presenting at PMI Madison, and over the two days there was a lot of conversation about leadership, communication, collaboration, meetings, listening, giving people room to speak. Many useful ideas and a great deal of leadership maxims as well.
- Communicate openly.
- Listen to your team.
- Leave time for questions.
- Make sure everyone feels free to contribute.
Chris Sprague, whose work centers on enterprise transformation, culture, change, and strategy execution, talked in one of the workshops about going into a meeting with a laundry list of things you want to accomplish. He raised the question: What can we eliminate?
I know that question very well from preparing presentations.
Part of what takes me so long when I prepare is not figuring out what I could say. I usually have far too much to say. The harder part is deciding what I might omit.
For my breakout session, I had organized my speaker notes almost like a menu. The idea was that I could monitor the time and listen to what people were responding to and then decide whether to stay somewhere longer or move on.
There is a word I heard several times during the conference that is being used more and more outside of music: orchestration. For me, orchestration has a literal meaning.
An orchestra rehearsal has a fixed amount of time. In a professional, unionized orchestra, the conductor cannot simply decide to keep everyone another twenty minutes. Going over costs money, sometimes a great deal of money, very quickly. The maestro may hear twenty things that could be fixed. There may only be time for five.
Epictetus gets very close to this in Discourses II.17. In George Long’s translation:
“Adapt the preconception properly to the particular things.”
In another presentation, the suggestion was to have a brief weekly leadership meeting—ten or fifteen minutes—where people could raise concerns or talk about what was getting in the way. If there are ten people in the room and one person raises something that actually needs discussion, what happens to the rest of the fifteen minutes?
I remember seeing a meme in which a meeting is almost over, the person leading it asks if anyone has questions, and someone speaks up. Everyone else groans because they were almost done. Most of us have probably been in some version of that meeting.
They may be thinking: Was there really room for an answer? Was there time to do anything with it? Was it the right group for the discussion? Or was asking the question simply one more item on the list?
A performative question is asked to create participation—to get people responding, raising hands, speaking, or otherwise engaging with the session. A diagnostic question is asked to learn something about the room: what people understand, what they are experiencing, where the difficulty is, or what may be most useful to address next. Ideally, a question can do both.
People may also be deciding whether it is worth speaking up: Is this really safe to say? Will I be seen as negative, difficult, or not a team player? Will this be held against me later? Even when a leader asking for input sincerely wants an answer, those concerns can still be there. Saying people are free to communicate is one thing; creating enough time, space, trust, and flexibility for them actually to do it is another.
Marty Neumeier wrote in 46 Rules of Genius that you can learn anything, but you cannot learn everything. I used that book when I taught seminar classes for first-year students, and I have always liked that idea because it applies just as easily to communication. You may have twenty useful ideas, but you cannot give all twenty equal time.
I also heard a presentation where one leadership maxim followed another for close to an hour. There was barely time to absorb one before the next appeared. By the time the speaker asked for questions, there was so much material that I am not sure people knew where to begin.I had deliberately left about fifteen minutes for questions in my own presentation, demonstrated some of what I do by singing, and already eliminated material so I would not have to rush. In the feedback form I offered, participants indicated a desire for more opportunity to practice, which is useful information for me. Next time, I may explain less, or stop after a section and ask something that helps me decide whether to stay there or move on.
I am not sure what that next version will look like yet. I can create the plan, but I do not have to follow it one hundred percent. I have to be willing to adapt.
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